Refund policy
We built Alpine to actually work. Every ingredient is carefully selected and clinically backed to support your body when it needs it most. We're confident you'll feel the difference.
If you're not completely satisfied, we make it simple to request a refund.
Important information before purchasing: Refund eligibility is strictly limited to first orders only and a maximum of two tubs. All other sales are final except as explicitly stated below.
1. 30-Day First-Order Refund Policy
We offer a 30-day refund policy on your first order with Alpine Nutrition.
You have 30 days from the date you receive your order to request a refund. This policy applies only to your first purchase with Alpine Nutrition.
The first-order refund policy covers a maximum of two tubs total from that first order, whether opened or unopened. Refunds are strictly limited to two tubs under any circumstances.
To request a refund, please contact us at support@alpinenu.com. If your request is approved, your refund will be issued to your original payment method or as store credit, based on your preference.
Approved refunds are issued minus a $5 processing fee. Shipping charges are not refundable.
After your first order, all sales are final except in cases of damaged or incorrect items.
2. Additional Return Requests Beyond the First Order
After a customer's first approved return and refund, all subsequent purchases are considered final sales, with a limited exception outlined below. We may allow additional return requests only if all of the following conditions are met:
- The tub must be completely unopened and unused
- The customer must request and receive return approval in advance by contacting support@alpinenu.com
- The customer is fully responsible for returning the product to us, including all shipping costs
- Returned products must be received in resalable condition
If approved, returns beyond the first order are eligible for store credit only. Store credit will be issued based on the amount paid on the original order, not the current retail value of the product. Cash refunds, refunds to the original payment method, replacements, or exchanges are not available for return requests beyond the first order.
Any return sent without prior approval will not be accepted.
3. Damages & Issues
Please inspect your order upon arrival.
If your order arrives damaged, defective, or incorrect, contact us as soon as possible at support@alpinenu.com. We will work quickly to resolve the issue with a replacement or refund, as appropriate.
4. Exceptions / Non-Returnable Items
To keep our policy fair and consistent for all customers, the following items are not eligible for refunds or returns unless otherwise required by law:
- Opened or used products beyond the two-tub first-order allowance
If you are unsure whether your item qualifies, please reach out to our support team. We are always happy to help clarify.
5. Refund Timing
Once your refund request is approved, we will process it as quickly as possible.
If a return is not required, refunds are typically issued within 3–5 business days of approval.
If a return is required, your refund will be issued after we receive and inspect the product. Once we receive and inspect your return, the refund will be sent to your original payment method or issued as store credit within 3–5 business days from the date of receipt.
Please note that additional time may be required for your bank or credit card provider to post the refund. If more than 10 business days have passed since approval, please contact us at support@alpinenu.com.
6. Cancellations
Orders cannot be canceled once they have been placed.
7. Refund Abuse & Policy Enforcement
We reserve the right to refuse refunds, returns, or exchanges if we detect abuse of this policy, including but not limited to repeated refund requests, excessive returns, multiple accounts, or attempts to circumvent refund limits.
Refunds are limited to one approved refund per customer, household, or shipping address. Any attempt to bypass these limits may result in denial of refund eligibility.
We also reserve the right to limit or deny refunds for orders associated with suspected fraud, resale activity, or violation of our Terms of Service.
Questions about this policy? Contact us at support@alpinenu.com.